Privacy Policy

1. Introduction

Welcome to Explanimate! (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our website (www.explanimate.com.au) or engage with our services.

By using our Site or services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our Site and services.

2. Information We Collect

2.1 Personal Information
We may collect personal information you voluntarily provide to us, including but not limited to:  
- Name  
- Email address  
- Phone number  
- Company name  
- Billing or payment information  

This information is generally collected when you:  
1. Contact us via forms or email  
2. Sign up for newsletters or marketing materials  
3. Request a quote or purchase services  
4. Interact with our team in any other way that requires personal details

2.2 Non-Personal Information  
We also collect non-personal information automatically as you navigate the Site, such as:  
- IP address  
- Browser type  
- Operating system  
- Pages viewed, links clicked, and other Site usage data  

This helps us analyse trends and improve the Site’s functionality.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to personalise and enhance your experience. Cookies are small data files stored on your device. They help us:

- Remember your preferences and settings  
- Understand how you use our Site  
- Tailor our marketing and advertising campaigns  

You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.

4. How We Use Your Information

We may use the information we collect for purposes including:

1. Providing Services: To process quotes, invoices, and fulfil your requests.  
2. Communication: To respond to inquiries, share updates, and notify you of changes.  
3. Marketing: To send newsletters, promotions, or other information you’ve opted in to receive.  
4. Site Improvement: To analyse usage patterns and improve our Site’s layout, content, and user experience.  
5. Security & Compliance: To protect against fraudulent, unauthorised, or illegal activity.

5. Disclosure of Your Information

We may share your personal information under the following circumstances:

1. Third-Party Service Providers: We employ trusted companies to help us operate the Site and conduct our business. They may have access to personal information only to perform tasks on our behalf.  
2. Legal Compliance: We may disclose information if required to do so by law, or if we believe it’s necessary to protect our rights, property, or personal safety.  
3. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

6. International Data Transfers

If we store or transfer your personal information outside Australia (e.g., via cloud-based servers), we take steps to ensure it’s handled with an appropriate level of data protection and security.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes implementing technical and organisational measures such as encryption, secure servers, and internal access controls. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

8. Retention of Your Information

We retain personal information for as long as needed to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements.

9. Your Rights & Choices

- Access & Correction: You may request access to, or correction of, your personal data by contacting us.  
- Opt-Out: You can unsubscribe from our marketing emails at any time using the opt-out link provided.  
- Cookies: You can modify your browser settings to manage cookies.  

If you are subject to the Australian Privacy Principles (APPs) or other relevant regulations, you may have additional rights relating to your personal information.

10. Third-Party Links

Our Site may contain links to third-party websites or services we do not control. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Children’s Privacy

Our Site is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

Email: hello@explanimate.com.au
Address: 584 Stanley St, South Brisbane, QLD, 4101